Frequently asked questions
Who is using my data?
The Delta Advisory Ltd
What is my data being used for?
The Delta Advisory Ltd stores and processes data to provide executive coaching services, maintain coaching records, process payments, and communicate about your coaching program.
What will happen to my data?
The Delta Advisory Ltd may use your data to provide coaching services and send you relevant updates about your coaching engagement.
What data will be kept and stored?
The Delta Advisory Ltd stores contact details, professional information, coaching session notes, and payment information.
What data will be shared with others?
We only share your data with payment processors and scheduling platforms necessary to provide our services. Coaching content remains strictly confidential.
How long will my data be kept for?
Contact information: 2 years after coaching ends. Coaching records: 7 years (professional standards). Payment records: 7 years (legal requirement).
Who will be able to access my data?
Only your coach has access to coaching content. Technical service providers have limited access only to provide their services.so.
How will my data be kept and made secure?
The Delta Advisory Ltd stores your data on secure UK-based servers with industry-standard encryption and access controls.
Privacy Notice
Date: 4th July 2025
The Delta Advisory Ltd takes your privacy seriously. That is why we will only use your personal information to provide you with the executive coaching services you have requested, as well as to maintain your coaching records and process payments. We will not sell or share your information with third-parties unless you grant us explicit permission to do so, and we will never use your personal data for any reason other than the reasons described within this policy.
About our privacy policy
Our privacy policy outlines your relationship with our company and explains in detail how we use the information that you provide us with.
About The Delta Advisory Ltd
The Delta Advisory Ltd is registered in England and Wales and registered with the UK's Information Commissioner's Office under the Data Protection Act 2018. Our data controller is Annelise Brbora, and we encourage you to get in touch with any questions you may have about The Delta Advisory Ltd.
You can reach us by:
Post: The Delta Advisory Ltd, 71-75 Shelton St, Covent Garden, London, WC2H 9JQ
Email: admin@the-delta.co.uk
Website: the-delta.co.uk
Changing your preferences
If you’d like to change your web, contact or marketing preferences, you can do so at any time. Simply contact us at admin@the-delta.co.uk to request the necessary amendments.
How we do business
The Delta Advisory Ltd is committed to upholding and maintaining your personal rights. We operate our business in-line with the European Union’s General Data Protection Regulation and observe your rights to change or withdraw your opt-in options at any time. As part of our ongoing commitment to uphold your rights, The Delta Advisory Ltd will also extend advice on how you can issue formal complaints to relevant authorities, such as the Information Commissioner’s Office.
Coaching confidentiality
As your executive coach, The Delta Advisory Ltd maintains strict confidentiality regarding all coaching conversations and session content. Your coaching discussions, challenges, and progress are kept completely confidential and are never shared with third parties, including your employer, unless you provide explicit written consent or we are legally required to disclose information. All session notes are stored securely and are accessible only to your coach. We adhere to professional coaching standards including those set by the EMCC (European Mentoring and Coaching Council).
Cookies
The Delta Advisory Ltd uses cookies to improve your experience on our website and to provide our services effectively. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
- Essential cookies: Necessary for the website to function properly (always active)
- Analytics and performance cookies: Help us understand how visitors use our website to improve our services (only when you accept our cookie banner)
- Scheduling service cookies: Used by our booking system (Calendly) to manage coaching appointments
- Squarespace platform cookies: Required by our website hosting platform for security and functionality
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality, including your ability to book coaching sessions.
For more information about Squarespace cookies, visit: https://support.squarespace.com/hc/en-us/articles/360001264107
Website Visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs this data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
Contact Forms
When you submit information to this website via our contact form, we collect the data you provide in order to respond to your enquiry and potentially arrange coaching services. We share this information with Squarespace, our website hosting provider, so that they can provide website services to us. The information you submit through our contact form is used solely to respond to your enquiry and is not shared with any other third parties without your consent.
Sensitive data
The Delta Advisory Ltd does not collect any sensitive data about you. Sensitive data refers to (but is not limited to) information about your race or ethnic background, religious or political affiliations, trade union affiliations, sexual orientation, criminal background or health background.
Who our privacy policy applies to
This privacy policy has been developed to inform users of The Delta Advisory Ltd how we use their data. The Delta Advisory Ltd is an executive coaching and management consultancy business, and we need to process the data of individuals to offer our products and/or services. Bearing that in mind, our privacy policy applies to any and all individuals registered with us as a user, customer, administrator or in any other capacity.
What information this policy applies to
There is a lawful basis for processing your data, and this section of our privacy policy outlines how this applies to the personal information you provide us with or allow us to collect.
The information this policy applies to includes information that you:
Provide as part of any registration process
Provide during initial consultation and onboarding
Share during coaching sessions and conversations
Provide for scheduling and communication purposes
Submit for payment and billing processes
Give us as part of our ongoing coaching relationship
Give us as part of our ongoing consulting relationship
This policy also applies to information that we:
Collect relating to how you interact with our website
Collect relating to your coaching goals and progress
Must process to complete payments and service delivery
Must process to complete purchases and other transactions
Record during coaching sessions for professional development purposes
Consent
Please note that when you submit personal data on our website, you are giving The Delta Advisory Ltd your explicit consent that we can use that data in line with our privacy policy.
Opting-out
After giving The Delta Advisory Ltd your consent, you are free to amend your consent or withdraw your consent at any time. You have the right to object to the processing of your data. To opt-out, change your preferences or revoke your consent, simply contact us by emailing admin@the-delta.co.uk.
Data processing and storage
The Delta Advisory Ltd collects and stores data in the UK. We will store your data for the following periods: contact information for 2 years after your coaching engagement ends, coaching session records for 7 years (professional standards), and financial records for 7 years (legal requirement).
The Delta Advisory Ltd stores data relating to transactions, payments and orders for a period of up to seven years. This period may be extended under certain circumstances as part of our ongoing commitment to comply with UK and international law.
We use carefully selected and recognised third-parties to help us take payments, provide scheduling services and conduct virtual coaching sessions. These may include payment processors, video conferencing platforms, and scheduling software. Some of these third-parties may operate outside the European Union.
The Delta Advisory Ltd may process your data based on more than one legal ground.
Circumstances under which we may be required to process your data under more than one legal ground may include:
Reason
Data type
Legal basis
Customer registration
Identity and contact information
To carry out a contract we’ve made with you
To manage our customer relationship with you
Identity, contact information, marketing and communications preferences
To carry out a contract we’ve made with you, to comply with legal obligations and to exercise our legitimate interests to keep our records updated
Providing coaching services and managing client relationship
Identity, contact information, professional details, coaching session notes
To carry out a contract we've made with you
Processing payments and billing
Identity, contact information, financial information, financial and transactional data
To carry out a contract we’ve made with you and to exercise our legitimate interests to recover debts owed
Managing coaching sessions and communications
Contact information, scheduling preferences, session notes
To carry out a contract we've made with you and to exercise our legitimate interests in providing professional coaching
Maintaining professional standards and development
Coaching progress records, session notes
To comply with professional standards and to exercise our legitimate interests in professional development
Marketing and communications
The Delta Advisory Ltd may send you service-related communications about your coaching program, scheduling updates, and relevant professional development information if you have given us your contact details as part of our coaching relationship. The Delta Advisory Ltd may send you marketing communications if you have given us your contact details and opted-in to marketing communications.
You can opt-out of these communications and manage your preferences at any time.
Our company obligations
As a data controller, The Delta Advisory Ltd is legally responsible for the data you provide us with. In honouring that responsibility, we pledge to uphold our commitments under GDPR and the Data Protection Act 2018.
We will only ever use your data:
In ways that are both fair and legal
As described within this policy
In ways that are necessary for the purposes described
In addition, The Delta Advisory Ltd processes the personal data you submit to us or we collect as a data processor. As part of this role, The Delta Advisory Ltd takes all necessary precautions to secure the personal data we collect, process and store.
We may occasionally use the data you provide us with for marketing, relationship management or account management activities. These activities are designed to ensure you have adequate information about other products and/or services we offer, that we have reason to believe you may be interested in. You have the right to opt-out of these activities at any time.
Third-Parties
The Delta Advisory Ltd never shares your personal data with third-parties unless those parties have been explicitly mentioned within our privacy statement.
Our security
As part of our ongoing commitment to GDPR, The Delta Advisory Ltd will report any security breaches or attempted breaches to the relevant authorities within 24 hours. We will subsequently contact all those affected by the breach within 72 hours of its occurrence.
Legitimate interests
As part of the Data Protection Act 2018, The Delta Advisory Ltd observes the right to share selected information with third-parties that use data for non-marketing purposes. This could include (but is not limited to) organisations that provide credit assessments, identification services and fraud prevention activities.
Contact us
The Delta Advisory Ltd is committed to upholding your rights. If you have any questions, comments or concerns about this privacy policy or wish to exercise your rights in relation to your personal data, please contact Annelise Brbora at The Delta Advisory Ltd.
We will process any request within 20 days. Subject Access Requests are normally performed free of charge, but we may need to charge individuals for excessive or unreasonable data requests.